Tree House Humane Society respects your privacy. Information you provide will be collected, used, and protected in accordance with our Privacy Policy.
Privacy Policy
Effective Date: September 8, 2026
Tree House Humane Society (“Tree House,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you interact with us through our website, programs, events, donations, adoption services, foster services, volunteer opportunities, email communications, mobile messages, and other services.
This Privacy Policy applies to our website at www.treehouseanimals.org and to information we collect online and offline in connection with our programs, services, facilities, and events, including our adoption, foster, and volunteer programs, Cat Café, Veterinary Wellness Center, community cat programs, and fundraising activities.
Please read this Privacy Policy carefully to understand our practices regarding your information. By accessing or using our website, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website.
This Privacy Policy does not apply to information collected by any third party, including through any application, platform, or content that links to or is accessible from our website, or to information you provide directly to a third party.
1. Information We Collect
We may collect personal information about you, including:
- Name
- Mailing address
- Email address
- Phone number
- Donation information
- Event registration information
- Adoption, foster, or volunteer application information
- Veterinary Wellness Center client information
- Records of your donation, purchase, adoption, and event registration history
- Records and copies of your correspondence with us, including email and text messages, if you contact us
- Communication preferences
- Interests or program preferences
- Information you submit through forms, surveys, applications, or messages to us
- Any other information you choose to provide
We collect this information:
- Directly from you when you provide it to us, including through our website, in person at our facilities, at events, or by email, mail, telephone, text message, or paper or electronic form
We may also collect certain information automatically through cookies and similar technologies when you visit our website, including:
- Internet Protocol address
- Browser type
- General geographic location, such as city or region
- Device type
- Pages visited
- Referring website
- Date and time of visit
- General website usage information
We do not retain full credit card numbers after a transaction is completed. Online payment transactions may be processed by third-party payment processors and their privacy and security practices may apply to the information you provide during payment.
2. How We Use Information
Tree House may use personal information to:
- Process donations, event registrations, adoption-related inquiries, foster inquiries, volunteer applications, and other requests
- Provide information about our organization, programs, animals, events, campaigns, and opportunities to support our mission
- Respond to questions or requests
- Send email, mail, phone, or mobile message communications
- Maintain donor, adopter, foster, volunteer, and supporter records
- Document communication preferences
- Improve our website, programs, outreach, and services
- Analyze website traffic and user interaction
- Protect the security and integrity of our website and systems
- Comply with legal, accounting, reporting, and regulatory obligations
- Enforce our policies and protect the rights, safety, and property of Tree House, our animals, our community, and others
- Carry out our obligations and enforce our rights under any agreement between you and Tree House, including adoption, foster, and event agreements
- Fulfill the purpose for which you provided the information, or any other purpose we describe at the time you provide it
- Fulfill any other purpose with your consent
3. Donor Privacy
Tree House respects the privacy of individual donors and their communication preferences.
Tree House will not sell, rent, trade, or share donor names or personal contact information with other organizations for their own fundraising or marketing purposes.
Tree House will not send fundraising solicitations on behalf of other organizations.
Donors may request to:
- Remain anonymous
- Opt out of public donor recognition
- Limit or stop fundraising solicitations
- Change the frequency or method of communications
- Stop receiving mail, email, phone calls, or text messages
Tree House will document donor preferences in donor records and will make reasonable efforts to honor those preferences.
4. Email and Mobile Message Communications
Tree House may send email messages and mobile messages, including text, SMS, MMS, or RCS messages, to individuals who provide their email address or phone number to us or otherwise consent to receive communications from us.
Messages may include organizational updates, event information, donation opportunities, adoption or foster updates, volunteer information, program news, and other information related to Tree House’s mission.
Message frequency may vary. Message and data rates may apply.
You may opt out of email communications by using the “Unsubscribe” link included in Tree House marketing emails.
You may opt out of mobile messages at any time by replying STOP to a message from us. We may send a confirmation message to confirm your opt-out. For help with mobile messages, reply HELP or contact us at marketing@treehouseanimals.org.
Tree House will make reasonable efforts to honor opt-out requests promptly. Please note that even if you opt out of marketing or fundraising communications, we may still send non-marketing messages from time to time, including transaction confirmations, adoption-related communications, donation receipts, safety notices, responses to your inquiries, or for other legitimate non-marketing reasons.
5. How We Share Information
Tree House does not sell, rent, or trade personal contact information.
We may share personal information with third parties to operate our organization, provide services, communicate with you, process transactions, or comply with legal obligations. These third parties may include:
- Payment processors
- Donation and donor management platforms
- Email service providers
- Text messaging and phone service providers
- Website hosting, IT and technology vendors
- Event registration platforms
- Adoption, foster, volunteer, or program management platforms
- Analytics providers
- Professional advisors, such as accountants, auditors, consultants, or legal counsel
- Government, regulatory, or law enforcement authorities when required by law
- Other service providers used to assist us in administration of our organization
- We may also share personal information to other parties as necessary to fulfill the purpose for which you provided it.
We direct service providers to use personal information only for the services they provide to Tree House or as otherwise permitted by law.
We may also disclose information if we believe disclosure is necessary to protect the rights, safety, or property of Tree House, our animals, our staff, our volunteers, our supporters, or others.
6. Cookies and Similar Technologies
Our website may use cookies, web beacons, pixels, analytics tools, and similar technologies to improve website functionality, understand how visitors use our website, support communications, and improve outreach.
Cookies are small files placed on your browser or device. They may help us remember preferences, understand website traffic, measure campaign effectiveness, and improve the website experience.
Pages of our website and our email communications may also contain small electronic files known as web beacons, also referred to as pixels, that allow us to count users who have visited a page and to compile related statistics about our website and communications.
You can adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.
If Tree House uses third-party analytics or advertising tools, those third parties may collect information about your use of our website and other websites over time. Their use of information is governed by their own privacy policies.
7. Security
Tree House uses reasonable efforts to implement and maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect personal information, we cannot guarantee absolute security. Any transmission of personal information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures on our website.
8. Children’s Privacy
Tree House’s website is intended for a general audience and is not directed to children under the age of 13.
We do not knowingly collect personal information online from children under 13 without appropriate parent or guardian consent. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Parents or guardians who believe that a child has provided personal information to Tree House may contact us at marketing@treehouseanimals.org.
9. Links to Other Websites
Our website may contain links to websites operated by third parties. Tree House is not responsible for the privacy practices, security, or content of those third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you visit or use.
10. User-Submitted Content
If you submit information, comments, photos, stories, testimonials, or other content to Tree House, you are responsible for ensuring, and you represent, that your submission is accurate and lawful and does not infringe the rights of others.
Tree House may use submitted content only as permitted by the consent, release, agreement, or other terms applicable to that submission.
Upon submitting such content to Tree House, including photos, videos, or testimonials, automatically and without further action, you hereby grant Tree House a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, and display such content on our website, social media channels, print media, and other promotional materials. Tree House will not be obligated to compensate you for any use of your submitted content.
11. Changes to This Privacy Policy
Tree House may update this Privacy Policy from time to time. When we make changes, we will update the effective date above.
Changes will be effective when posted unless a different effective date is stated. We encourage you to review this Privacy Policy periodically. You are responsible for periodically reviewing this Privacy Policy to check for any changes, and your continued use of our website or services after we post changes constitutes acceptance of those changes.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your communication preferences, please contact:
Tree House Humane Society
Email: marketing@treehouseanimals.org
Phone: 773-262-4000
